Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for furniture items?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service and typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on Giving Tree products?
Yes, all our home products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
At Giving Tree, we prioritize the planet. We use FSC-certified wood, organic cotton, and recycled textiles whenever possible to ensure our footprint remains small.
Can I request fabric swatches before purchasing a sofa?
Absolutely! You can order up to five fabric swatches for free through our website to help you choose the perfect texture and color for your space.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking link. You can also log into your account dashboard to view real-time updates on your delivery.